Frequently Asked Questions

Duplication vs. Replication:
What is the difference between replication and duplication?
Which process is right for my project, replication or duplication?

Order placement, preparation, design formatting, & payment:
How do I place an order?
How much is my deposit?
When do I pay the balance for my order?

How can I pay for my order?
Does Anaphora Discs have design templates?
In what format should I send my images and files?
Can Anaphora Discs design the layout for my order?
What is proofing?
What kind of paper does Anaphora Discs use for inserts and tray cards?
How do I properly prepare the master disc for duplication?
Can Anaphora Discs create the master disc for me?
Do I get the Master disc copy back?
Can I upload the master disc content or design files?
How much is it to ship my order once it’s complete and how long will it take?
Can Anaphora Discs help me sell my CDs?
Will Anaphora Discs manufacture Explicit content?

Additional & specialty services, such as shrink-wrap, UPC, Enhanced CDs & CD-ROM creation:
Can Anaphora Discs provide shrink-wrapping, over wrapping or wafer tab sealing for my order?
Can Anaphora Discs setup and print bar codes for my order?
What is SoundScan?
Does Anaphora Discs duplicate Enhanced CDs?
Does Anaphora Discs duplicate CDs, DVDs & Bluray Discs?
Can you print one sheets and posters (business cards, letterhead, envelopes, etc…)?

 

What is the difference between replication and duplication?
Replication is a detailed process that involves creating a glass plate which is used as a stamp to press discs. Duplication is a much less involved process using CD-R and DVD-R recordable discs. Please click HERE for a more detailed explanation.

Which process is right for my project, replication or duplication?
Typically, replication is more suited for higher quantities, while duplication is more suited for projects that require fast turnaround or low quantities. The details of your project will usually dictate the process that you need. Generally orders of 500 or less are duplicated and orders of 1000 or more are replicated. Orders of 500 to 999 can usually be replicated or duplicated at no difference in cost although replication will take longer to complete. By default 500 to 999 quantities are duplicated unless replication is specifically requested. Contact us if you need assistance determining which process is best for your project needs.

Order placement, preparation, design formatting, & payment:

How do I place an order?
You can place and pay for your order via phone, mail, email, fax, online web ordering, or in person. Atlanta area clients can place an order in person at our consultation office. If you need technical assistance when placing an order in our office then an appointment is required. Otherwise, you may leave your order with our receptionist Monday-Friday 8:00AM-5:00PM.

For reorders of an order you have placed with us before (or reorders with changes) you may call, email or text message us at 770-926-6224.

How much is my deposit?
50% of your total price, including shipping and sales tax if applicable, is required with your order. If the total price of your order is $200 or less, then a 100% deposit may be required when you place your order. GA clients add 6% sales tax. Online orders are charged in full at the time the order is placed.

When do I pay the balance for my order?
Final balance is due when your order is completed, prior to shipment, delivery, or when order is picked up.

How can I pay for my order?
You can pay by cash, check (some restrictions), paypal or credit card. We accept Visa, MasterCard, American Express and Discover.
Please remember, if paying by check, your balance payment must clear the bank before shipment of your order.

Does Anaphora Discs have design templates?
Yes, we do have templates for your designs. Please follow this link for basic templates. Please contact us for links to booklet and specialty insert templates and the most up to date artwork templates.

In what format should I send my images and files (art, audio, video)?
For Artwork Image Design/Graphics: Images that are not included in a template may be sent as PSD (Photoshop), PDF, EPS, or high quality JPG. We also accept other file types such as Tiff, Indesign, Illustrator, and many other file formats in some instances but please check with us before submitting file types other than PSD, PDF, EPS or high quality JPG. Art files can be sent on a disc in addition to your master (if you’re providing a physical master disc) or emailed if 10MB or less individually to info@anaphoramusic.com. Accompany all files with a description of how you would like the general layout. For larger files see FAQ question “Can I upload the master disc content or design files?below for details on submitting files via FTP.

  • Please make sure file resolution is 300 dpi for highest image quality.
  • To insure the font chosen for your artwork does not get replaced, please convert all fonts to outlines or include ttf font files with your files.
  • If your image artwork has bleeds that extend to edge of design please be sure to include 0.125″ bleeds extended around your image.

 

For Audio Music Tracks: Please number your tracks within the file name of the track in the order you would like them to appear on the master disc we create for you. Check file name to ensure spelling matches your artwork track names if you would like CD-Text data to match your art.

.WAV (Waveform Audio) files are CD quality and typically give you the best quality. Make sure the original is .wav and not converted to .wav from another formatted as that will not increase quality. We can also accept MP3, M4A, AAIF (Audio Interchange File Format) and other file formats for your audio tracks so long as you’re aware the quality of the sound will not be as good as .wav files.

  • Make sure your tracks are NOT DRM (Digital Rights Management) Copyright Protected.
  • For best audio quality make sure your files are: Stereo (2-channel) and Encoded with 44.1 kHz sample rate.

 

DDP (Disc Description Protocol) & ISO Image (For CD & DVD)
file types are also accepted for Replication orders and some limited duplication orders.

For Video files we also accept: mpeg-4, mov (quicktime) as well as other formats (contact us for details).

Can Anaphora Discs design the layout for my order?
Yes. We have excellent graphic artists that can help you with your project. From basic assistance to full concept to logo creation, we are your professional CD/DVD graphic design solution.

What is proofing (digital and physical)?
If required, Digital proofs (viewed on your computer monitor) are typically free of charge. We also offer physical hard copy proofs at an additional fee (contact us for details). Once your artwork is ready for duplication or replication, a sample view (called a proof) is emailed to you for approval if one is necessary for your particular project. The process of receiving and approving proofs is called proofing. Once your proofs are emailed to you your project is on hold until your approval is received. Please note that  turn around time for your project begins after we have received your proof approval, not from time of order placement.

What kind of paper does Anaphora Discs use for inserts and tray cards?
We only use high quality paper for our inserts and tray cards. For quick turnaround quantities, typically 300 and less, we provide 100# Gloss Text Stock or 12 Point Cardstock Gloss paper, depending on the package and print scheme. For higher turnaround quantities, typically 500 and more, we provide a 100# gloss paper. Many additional custom papers and weights are available to meet your special project needs. Please contact us if you need more details or have questions about a custom project.

We love custom projects and will be happy to assist you!

How do I properly prepare the master disc for duplication?
This is a very important procedure that will have a direct effect on the quality of your duplicated discs. Click here for important tips in creating your own master copy, or contact us to create your master copy for you. The master disc copy must not exceed 78 minutes for CD, 4.3G for standard DVD-5, or your disc may not play properly. Please contact us if you would like information for speciality discs such as Enhanced CDs, DVD-9, DVD-18 etc…

Can Anaphora Discs create the master disc for me?
Yes, Anaphora Discs can create the CD or DVD master disc for you and can also create a compilation master. Audio or data CD master creation starts at just $35. Anaphora Discs can also create DVD menus. Please contact us for additional information. Bluray discs need to be set up prior to order submission.

Do I get the Master disc copy back?
Yes and No. Please DO NOT send your only master disc copy. If you only have one master copy and do not have the means to make an additional copy to send in with your order, then please let us know ahead of time and we will be glad to assist you in creating another copy. Keeping your master on file helps us check and verify in the rare instance should you find something incorrect with your order. It also allows us to have a master on file ready to go quickly should you need to place a reorder. We do not share or sell your info or master with anyone. It is kept in a safe locked storage department. If you absolutely must have your original master back with your order please notify us and we will return it to you with your order.

Can I upload the master disc content or design files?
Yes, please contact us for upload access. If your file is less than 10 MB you may also send it as an email attachment if you prefer. Alternatively, you may also use any of the free FTP sites to send us your files such as dropbox.com, google drive, etc… Just create a folder for your files and share that folder with our email address: info@anaphoramusic.com

How much is it to ship my order once it’s complete and how long will it take?
Some items qualify for FREE shipping (see particular product page for details). If you have a UPS or FedEx account number, in most cases we can use your account number for shipping if you prefer. Unlike some competitors we do not try and make money by upcharging for shipping. For other products contact us for estimated shipping costs as costs will depend on your zip code, weight of your order, and type of shipping you prefer (ground, 3 day, 2 day, or 1 day). Depending on the product and quantity you order we offer U.S.P.S. postal, UPS, FedEx, Freight shipping services as well as Anaphora delivery to limited areas. If you require same day delivery courier services are also available to some locations.

Can Anaphora Discs help me sell my CDs?
Absolutely! Anaphora Discs CD/DVD replication and duplication clients can sell their products on our online store. If we can not help with distribution for your product we can provide referrals. Read more…

Will Anaphora Discs Manufacture explicit content?
We are a family oriented business. We will manufacture products with explicit content in some instances with approval of content, however, we do not manufacture products containing excessive hate, vulgarity or profanity. We reserve the right to refuse any project at our discretion.

Additional & specialty services, such as shrink-wrap, UPC, Enhanced CDs & CD-ROM creation:

Can Anaphora Discs provide shrink-wrapping or Over Wrapping or Wafer Tabs for my order?
Yes, Anaphora Discs can provide shrink-wrapping, over wrapping or wafer tab sealing for your duplication or replication order. See our Duplication product pages  for shrink-wrap pricing. Most of our replication products include shrink-wrapping, wafer tab sealing or over-wrapping at no additional charge.

Can Anaphora Discs setup and print bar codes for my order?
Yes. A UPC code is available with your replication or duplication order and cost $20 for any quantity. On some products we also offer free UPC codes upon request.

What is SoundScan?
SoundScan tracks music and video sales through retailers. If you have a CD or DVD being sold in retail stores and have a unique UPC bar code for your product you can register the bar code with SoundScan at http://www.soundscan.com/register.html. Read more…

Does Anaphora Discs duplicate Enhanced CDs?
Yes, we do duplicate Enhanced CDs. We can also create the Enhanced CD master for you. Enhanced CDs are able to store both data and audio on the same disc. So, you can use a CD-ROM drive to access the data, or a CD player to play the audio.

Does Anaphora Discs duplicate CDs, DVDs & Bluray Discs?
Yes, we replicate and duplicate CDs, DVDs & Bluray Discs. Click here for Replication & Duplication pricing.

Can you print one sheets, business cards, letterhead, envelopes and posters?
Yes, we provide full service printing and can print one sheets, business cards, letterhead, envelopes, posters, stickers, flyers, t-shirts and more. We also have excellent graphic designers on staff to help you with the artwork!

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